Refund policy
Trading entity: gtl works trading as spendguard (“SpendGuard”, “we”, “us”). England and Wales. Company number: none (sole trader). A limited company may be formed later.
Plain-language refunds for the SpendGuard £99 Software Cost Audit. Optional Monitor (£29/month) is not covered here until that product’s billing terms are published.
1. Our approach
We aim to be fair and clear. The Audit is a paid UK service that starts when we have payment and your software inventory. Refunds depend on whether we have begun or completed delivery. Payments are taken via Stripe UK.
2. When we will refund
You can expect a full refund of the £99 Audit fee if, for example:
- You paid but we have not started work (no meaningful review of your inventory begun), and you cancel promptly
- You paid but cannot supply a usable inventory and we agree we cannot deliver
- We cannot deliver the Audit within a reasonable time after receiving payment and inventory (normally we aim for 3 business days; if we fail without a fair reason, we will refund or agree another remedy)
- Duplicate or obvious accidental payments
Refunds are usually returned to the original payment method via Stripe.
3. When we will not refund
We typically do not refund if:
- We have already delivered your audit report (including human-approved recommendations)
- You simply disagree with estimates or potential savings — those are not guarantees, and disagreement with findings is not grounds for a refund once the report is delivered
- You failed to provide inventory after a reasonable number of reminders and we have already begun work based on what you sent (partial remedies may be discussed case-by-case)
- Chargebacks used instead of contacting us first where a refund would have been available under this policy
4. How to request a refund
Email or message: hello@getspendguard.co.uk
Please include: order/payment reference (Stripe or receipt), organisation name, and a short reason.
We aim to respond within 3 business days and process approved refunds promptly thereafter (Stripe timing may add a few days for the funds to show).
5. Consumer Rights Act 2015 and fairness
SpendGuard is aimed mainly at business customers (B2B SMBs). If you buy as a consumer, nothing in this policy limits your statutory rights under the Consumer Rights Act 2015 and related UK consumer law that cannot be excluded (for example, services not performed with reasonable care and skill).
If you believe consumer cooling-off or other mandatory rights apply to your purchase, say so when you contact us and we will consider your position fairly.
Solicitor flag: confirm whether any sales channel is truly B2C and whether distance-selling / cooling-off wording needs expanding before publish.
6. VAT on refunds
VAT treatment of refunds (if VAT-registered) must be verified with a UK accountant. This draft is not tax advice.
7. Monitor (optional)
Monitor at £29/month is optional and separate from the £99 Audit. Cancellation and refund rules for Monitor will be stated when that product is offered via Stripe UK. Unused Audit fees are not converted to Monitor credit unless we agree in writing.
Draft only. Not published. Confirm contact path, entity, CRA applicability, and VAT with professionals before linking from the live site.